Invoice statuses and what expiry does
Every invoice you create carries a status, shown in My invoices with a filter row above the list (All, Active, Paid, Expired, Inactive). Here’s what each one means and how to get out of it.
The statuses
- Active — live and payable. Anyone with the link can pay it.
- Scheduled — created with a scheduled send date; it isn’t payable yet. The row shows “Goes out …”, and the payer sees “This invoice hasn’t been issued yet.”
- Paused — you stopped it. Payments are refused with “The invoice is paused by the recipient.” Nothing is lost; resume it and the same link works again. For a recurring invoice, pausing stops both payments and new issues.
- Expired — the payment deadline passed. The row shows when it expired.
- Paid — it reached its payment limit and is closed for good. An invoice set to Once flips to Paid after the first payment; an Unlimited one never gets here.
- Deleted — you cancelled it. The link stops working.
The list also shows progress next to each row — “Payments: N / M”, or “Paid N× · unlimited”, plus the total raised.
What expiry actually does
Expiry is a hard stop on being paid, nothing else. At the deadline the invoice stops accepting payments and the pay screen tells the visitor “The payment deadline has passed.” Everything already paid is untouched — it landed in your balance at the time and stays there.
An expired invoice is not dead. Open it, Extend deadline with a new future date, and it goes back to Active on the same link — so anyone still holding the old link can pay it again. You keep the payment history.
Deadlines are optional. An invoice created without one stays Active until you pause or delete it.
When you’re the one paying
The same rules apply from the other side. If a request or a merchant invoice has lapsed, the pay screen refuses it and the link can’t be rescued from your end — ask whoever sent it to extend the deadline or issue a new one. A merchant invoice that has expired simply needs a fresh one from the merchant.
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