Choosing the network (and when you need a memo)

When you withdraw, the network you choose must match the network the destination wallet or exchange expects. The same asset (say USDT) exists on several separate networks — TON, TRC20, ERC20, BEP20 and others — and each is a different rail with different addresses. These are the same rails you use to receive crypto.

Match the network to the destination

1. On the receiving side (your other wallet or the exchange’s deposit page), find which network its deposit address is for.
2. In the app, choose that same network for the withdrawal.
3. Paste the address for that network.

Memos on TON withdrawals

On the TON network the Withdraw screen has a Memo / comment field. It is optional for personal wallets — but if you are withdrawing to a centralized exchange’s TON deposit address, the exchange almost always gives you a required memo (comment/tag) along with the address, and uses it to credit your account.

1. On the exchange’s deposit page, copy both the address and the memo.
2. In the app, paste the address, then paste the memo into the Memo field.
3. Double-check the memo is the one shown for this deposit, on this exchange — a stale memo copied earlier for another exchange credits someone else’s account.

Other networks have no memo

On TRC20, ERC20, BEP20 and the other non-TON networks the address alone identifies the recipient, so there is no memo field — exchanges credit those deposits by address. If a destination shows a memo/tag for a network the app doesn’t offer a memo field on, don’t improvise: use a different network the exchange supports, or a personal wallet.

Memos when you receive

Receiving into the app is simpler: your deposit address is unique to you, so deposits are credited by address alone and no memo is needed. If the Receive screen ever shows a memo next to your address, include it — but normally there is none. See how to receive crypto.

Not sure?

If you can’t tell whether a destination needs a memo, check the receiver’s deposit instructions first. When in doubt, send a small test amount you can afford to lose before moving the full balance.