I sent crypto on the wrong network — can it be recovered?

In almost every case, no. Crypto sent on a network the app doesn’t serve at that address is unrecoverable, and there is no recovery flow in the app or at support that can bring it back. The Receive screen states it plainly: “Send only that asset on that network to this address. Other assets or networks will be lost.”

This article is deliberately blunt, because the honest answer saves you from the second loss — the “recovery service” that takes an upfront fee.

Why it can’t be undone

A deposit address only exists on the blockchain you selected. The app holds keys for the specific networks it supports; it holds nothing on a chain it doesn’t run. Coins sitting at that address on some other chain are simply out of reach — not withheld, not frozen, just unreachable by anyone here.

Blockchain transfers are also one-way. There is no protocol-level reversal, so even the network itself can’t send them back.

What support can and can’t do

Can: look up a transaction hash and tell you what actually happened — whether the funds reached an address the app controls, whether the deposit is still confirming, whether it was below the minimum, or whether it landed somewhere out of reach.

Cannot: credit funds that never arrived, recover coins on an unsupported chain, reverse a transaction, or contact the receiving chain on your behalf.

So it’s still worth writing in with the txid — but ask for a diagnosis, not a rescue.

One partial exception

Ethereum (ERC20) and BNB Smart Chain (BEP20) use the same address format, and your address on the two is the same string. A supported asset sent on one of those two chains to that shared address generally reaches an address the app controls, so it’s worth reporting with the txid rather than writing off.

Everything else — TON, TRON, Solana, Bitcoin, Litecoin, Dogecoin — uses distinct addresses, and a mismatch there means the funds went somewhere else entirely.

Related cases that look the same

• Right network, unsupported token. Sending a coin the app doesn’t list on that network won’t credit; it isn’t watched for.
• Below the minimum deposit. Amounts under the rail’s floor are not credited. The minimum is on the Receive screen.
• Exchange deposit missing a memo. That’s a withdrawal problem, and sometimes fixable by the exchange — see Choosing the network (and when you need a memo).

How to not repeat it

Match the network on both screens before you send, and when you’re moving a serious amount to a destination for the first time, send a small test amount you could afford to lose. It costs one extra fee and it’s the only reliable protection.